Schooldays

General

These terms and conditions set out the basis on which you can use our website and place orders for items from Schooldays. By ordering goods from Schooldays you are deemed to have understood and accepted these terms. The supplier of the goods featured is Schooldays, a trading name of Schooldays LLP. Registered office 94 High Street, Whitton, Middlesex, TW2 7LN. Registered number OC308586 (England & Wales). VAT number 863 962 848.

You may contact us by email to shop@Schooldaysllp.co.uk or phone us on 020 8898 4881. We may contact you for marketing purposes by mail, telephone, email or otherwise

Orders

A contract is formed between Schooldays Limited and you when we despatch the goods you have ordered. Until the goods are despatched, the order may be cancelled. Exceptions apply to personalised items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns below.

Delivery Charges

We aim to despatch all items within 3-5 working days of the order being placed, but may in some instances be sooner. Delivery will be by Royal Mail first class delivery, the cost for delivery is £2.95 per order.

Store Collections

Store collections are free. This service is available from our store at 94 High Strret, Whitton, Middlesex, TW2 7LN. You will be advised by e-mail when your order is ready for collection. Please take one form of personal identification e.g. driving licence or utility bill and either confirmation of your order or copy of the collection advice e-mail.

Returns

You may return any item within 10 days of receipt, in a new and unused condition. If you return items after this time we may refund only the current or last selling price of the item. Returned items which are not in new or unused condition or which are returned after the approval period may not be credited unless they are faulty. If you return the whole order we will not refund the delivery charge as this part of our service to you has been completed. All returns are made at the custome'rs expense with the exception of faulty goods returned within 10 days of receipt and accompanied by the delivery note, when the cost of postage will be reimbursed.

No refunds or exchanges can be given on items made to your specification, such as personalised garments, special order items, made to measure items, unless there is a manufacturing defect. For hygiene reasons, packs of tights and socks cannot be returned if unwrapped unless faulty. Your statutory rights are not affected.

Returns to Store

This service is available free of charge. If you are returning an item via our store, please take your delivery note with you. Certain items cannot be returned, as detailed above. If you return the whole order we will not refund the delivery charge as this part of our service to you has been completed.

Payments

We accept most major credit and debit cards. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within ten days and is in new condition. Certain products cannot be returned. See Returns section above, for details. All prices shown are cash prices in sterling. At times, due to on-line promotions, prices of goods displayed in and ordered through the web-site may differ from prices in store.

Availability

All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute a suitable alternative product of equal quality and value. Labels may vary from those shown.

Colour Reproduction

The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate.

Customer feedback

Schooldays LLP welcomes and learns from your feedback. We aim to deal with comments speedily and sympathetically.

Availability

All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.

Product Range Revisions

The Company continually seeks to improve its products and reserves the right to alter, delete or add any item, colour, size or service from its range without prior notice.

Force Majeure

The Company shall not be liable to the Customer under the Contract in any way whatsoever for destruction, damage, delay or inability to carry out its business arising out of war or civil commotion, strikes, lockout and industrial disputes, failure of utility service or transport network, fire, storm, explosion, floods or bad weather, breakdown of machinery or plant, malicious damage, compliance with any law governmental order rule direction or regulation or any act of God or default of suppliers or sub-contractors. The Company shall further be under no liability to the Customer for any circumstances beyond the Company's control.